Terms & Conditions

By using challanhelp.com or messaging ChallanHelp on WhatsApp, you agree to these terms.

1. The service

• We look up traffic challans pending against a vehicle registration number.
• For court matters, we can connect you with an independent panel advocate.
• We do not take payment for challans on this website.

2. Your consent

• The vehicle owner's consent. Each registration number you share with us must be for a vehicle you own, or one whose registered owner has agreed to you looking up its challan and registration details and to ChallanHelp obtaining those details on your behalf. By sharing a registration number, you confirm this is the case. We may refuse or stop a lookup if we have reason to believe it is not.
• Vehicle records from official sources. By accepting these terms, you authorise ChallanHelp to obtain the registration details of each vehicle you share with us from official government vehicle registration records, through our authorised data provider. We do this so that the vehicle is identified correctly and the challan information we give you is accurate and complete.
• These registration details — including the registered owner's name and address, the chassis and engine numbers, and the validity of the vehicle's insurance, road tax and pollution (PUC) certificate — are stored with the vehicle as part of your ChallanHelp profile. They are held for information purposes only, are used solely to assist you with your challans, and are accessible only to authorised ChallanHelp staff.
• You consent to ChallanHelp storing the details you share with us — your name, WhatsApp number and vehicle registration numbers — together with the challan details found for your vehicles.
• You permit ChallanHelp, its support staff and its panel advocates to contact you by WhatsApp or phone in relation to your challans.
• You can withdraw this consent at any time by messaging us on WhatsApp at +91 92058 98600.

3. Your account

• When your challans are checked, we create a free account for you automatically — whether you searched on this site, messaged us on WhatsApp, or asked our staff to check for you. It exists so you can sign in later and track those challans over time instead of asking again.
• Your user ID is your mobile number. We will tell you the password when the account is created. Please change it once you have signed in.
• If you lose your password, ask us on WhatsApp. We can replace it with a new one and tell you what it is; we cannot see the password you chose.
• You can delete your account at any time, from your dashboard or by asking us on WhatsApp, if you no longer wish to use the service. No reason is needed and nothing is charged.
• Deleting your account removes your login, the list of vehicles linked to your number, and your details from our follow-up lists. Records of the challans themselves, and the vehicle's registration details, are records of a vehicle rather than of you, so those are kept for a limited period, as are our own records of what we paid to look a vehicle up. Our Privacy Policy sets out how long each is kept.
• If you would rather not have an account at all, tell us when you ask for a lookup and we will delete it straight away.

4. Information accuracy

Challan details come from third-party sources and may be incomplete or out of date. Please verify them on the official portal before relying on them.

5. No guarantee

ChallanHelp is an independent platform, not a government body, and does not practise law. The handling of any court matter is decided by the advocate and the court, and we do not guarantee any outcome or amount.

6. Your responsibilities

• Only look up vehicles you own, or whose registered owner has consented — see section 2.
• Provide accurate information.
• Do not misuse the service.

7. Changes

We may update these terms from time to time. Continuing to use the service means you accept the updated terms. See also our Privacy Policy.

8. Contact

Questions? Message us on WhatsApp at +91 92058 98600.