Privacy Policy

This policy explains how ChallanHelp handles your information when you use challanhelp.com or message us on WhatsApp.

1. What we collect

• Your name and WhatsApp number.
• The vehicle registration numbers you share with us.
• Challan and vehicle details found for those vehicles.
• The registration details of those vehicles, obtained from official government vehicle registration records: the registered owner's name and address, the chassis and engine numbers, and the validity of the vehicle's insurance, road tax and pollution (PUC) certificate. These are seen only by ChallanHelp staff.
• Contact details you give us so we can help with a challan — an email address, an alternate phone number, your city — and notes our staff make about your case, such as a hearing date or when you prefer to be called.

You do not have to give us any of the contact details in the last point. We ask for them only where they help us reach you about a specific challan. You can see and change them yourself at any time under Your details once you have an account, or ask us to correct or remove them.

2. How we use it

• To look up and share your challan details.
• To identify your vehicle correctly from its registration record, so that the challan information we give you is accurate.
• To contact you in relation to your challans.
• To connect you with a panel advocate for court matters.
• To keep records required for billing and audit.

3. Sharing

We share information only with the service providers we need to run the service — our challan and vehicle-record data provider, WhatsApp and our hosting provider — with a panel advocate when you ask for court help, or where the law requires it. We do not sell your information.

4. Your account

When your challans are checked we create an account for you, so that you can sign in and track them. Your user ID is your mobile number. You can delete the account at any time from your dashboard or by asking us on WhatsApp — see Terms & Conditions section 3.

5. Storage and security

Your information is stored securely and kept only as long as needed for these purposes or as required by law. In practice:

• The registered owner's name shown alongside a vehicle's challans is removed after 90 days.
• A vehicle's registration details — including the registered owner's name and address — are kept for 24 months from when we last obtained them.
• Your own details — name, contact details and our notes — are kept while your account is, and are removed with it.
• Challan records and the vehicles linked to your number are removed after 24 months without use, and your account after 24 months without a sign-in.
• Records of what we spent looking a vehicle up are kept for 8 years, for tax and audit. These are business records of a purchase, so they remain even after an account is deleted.
• Records of the work our staff and panel advocates do on your challans — the stage each one is at, hearing dates, and what was paid at court on your behalf — are kept for 8 years. They are the record of what we did for you, so they remain even after an account is deleted.
• Records of payments you make to us — the amount, how and when it was paid, which challans it was toward, and any receipt — are kept for 8 years, for tax and audit. They are financial records, so they remain even after an account is deleted.
• Documents our staff attach to your challans — such as notices, court papers, hearing slips and receipts — are stored with Cloudflare, our hosting provider. Only authorised ChallanHelp staff can see them; they are not shown on your own dashboard. If a document is deleted, it is hidden from everyone but kept in our records.

Deleting your account removes your login, the vehicles linked to your number and your details from our follow-up lists, straight away. The challan records and the vehicle's registration details are records of a vehicle rather than of you, and are kept on the schedule above. Documents attached to your challans are records of a court or traffic matter and are kept even after your account is deleted. So are the records of the work done and paid on your behalf, and of the payments you made to us.

6. Cookies

We use a cookie only to keep you signed in. We do not use advertising or tracking cookies.

7. Your rights

You can see and correct the contact details you gave us yourself, under Your details, and delete your account from your dashboard. For anything else — to see what we hold, to correct something you cannot edit there, or to withdraw your consent — message us on WhatsApp at +91 92058 98600.

8. Changes

We may update this policy from time to time. See also our Terms & Conditions.